Greater Noida: The holy time of Navratri, when millions of people strengthen their faith with fasting and vegetarian food, has made headlines with an incident that not only hurt the sentiments of a girl but also sparked a debate on social media. Chhaya Sharma, a resident of Greater Noida West, had ordered veg biryani from the Swiggy app, but chicken biryani arrived to her. This mistake not only hurt her religious sentiments but also left her in tears. The story of Chhaya crying in the viral video has now become a topic of discussion among the people.

Mistake in order, hurt sentiments
On April 4, Chhaya had ordered veg biryani from a restaurant called Lucknowi Kabab Paratha. Chhaya, who follows a pure vegetarian diet during Navratri, said in the video, “I thought it would be Moradabadi veg biryani, but when I started eating, I saw pieces of chicken. I unknowingly ate two-three bites.” Amidst tears, she said, “I am a pure vegetarian. This is a big shock for me, especially during Navratri.” In the video, she also shows the screenshot of the bill, which clearly states that the order was for veg biryani.
This incident deeply hurt Chhaya. She alleged that the restaurant did this intentionally. After the video went viral, the matter reached the police, which immediately started taking action.
Police action, restaurant employee detained
As soon as the video spread on social media, the Noida Police came into action. Taking suo motu cognizance, the police detained an employee of the restaurant and started questioning. Central Noida DCP Shakti Mohan Awasthi said, “We have taken this matter seriously. An investigation has been started on the basis of the viral video. Notice has been issued to the restaurant and the delivery service.” No formal FIR has been registered yet, but the police are trying to find out whether this mistake happened unknowingly or intentionally.

Social media uproar

This incident gave rise to sharp reactions on social media. One user wrote, “It is shameful to play with someone’s religious sentiments during Navratri. Strict action should be taken against the restaurant and Swiggy.” At the same time, some people questioned Chaaya. Another user commented, “The name Lucknowi Kabab Paratha itself suggests that this is not a vegetarian place. Why did you order from there during Navratri?” A third user called it a drama and said, “How is it possible that you don’t know even after eating chicken? Maybe this is just a way to come into the limelight.”

What do experts say?

Food industry experts believe that such mistakes are not uncommon in the era of online delivery, but their impact is deep on occasions of religious sensitivity. Food expert Anil Mehta says, “Restaurants should be careful in packing and labeling the orders. It is important to take care of the feelings of customers during times like Navratri.” At the same time, the question also arises whether delivery platforms should take responsibility in such cases. Swiggy has not yet issued any official statement on this.

The way forward

This incident is not just a story of a wrong delivery, but talks about trust and sensitivity. Chhaya’s pain reflects the feelings of millions of people who follow their faith in Navratri with full intensity. The police investigation will make it clear whether it was mere negligence or something else. But until then this matter will continue to fuel debate on social media. Are strict rules needed to avoid such incidents? This question is now in front of everyone.

For now, this incident in Greater Noida has once again sparked a discussion on the accountability of online food delivery. Chhaya’s tearful appeal is not only garnering sympathy, but also reminding how big a blow a small mistake can cause to someone’s feelings.