A recent viral video has sparked a fierce debate about customer service standards in the banking sector, particularly concerning the behavior of a female employee at a private bank. The incident, which occurred at an HDFC Bank branch in Kanpur, Uttar Pradesh, shows an employee engaging in highly abusive behavior towards a customer, leaving netizens in shock and anger.

The viral footage allegedly identifies the employee as Aastha Singh. In the video, she is seen in a heated argument with a customer, loudly exclaiming, “I am a Thakur!”—a clear assertion of her caste identity, seemingly used to establish superiority over the customer. The aggressive behavior escalates as Singh reportedly stands up from her chair, shouting and using offensive and abusive language directed at the customer. Two other female colleagues attempting to intervene and calm her down are seen in the video, but their efforts appear futile as Singh continues to confront the customer aggressively.

The video has rapidly circulated across social media platforms, including X (formerly Twitter), drawing widespread condemnation from netizens. The overwhelming sentiment is that such caste-based arrogance and disrespectful behavior are entirely unacceptable within a professional establishment like a bank. Many users have expressed that such treatment of customers severely damages the bank’s image and reputation. Humiliating a customer based on their social standing or caste is also a legally punishable offense. While HDFC Bank has not yet issued an official statement regarding the incident, the pressure on the employee and the branch in question is mounting. This event has reignited discussions about the importance of professional conduct and high-quality customer service within the banking industry. The video serves as a stark reminder of the necessity for respectful interactions with customers, irrespective of their background.